We all have been there, happily getting ready to go to office or workplace and we are in our best spirits, great mood and full of positivity, then we reach our office and we are pumped up to conquer the world, full of enthusiasm and then suddenly something awful happens…

According to Prof. Albert Mehrabian that there are three core elements in the effective face-to-face communication of emotions or attitudes: nonverbal behavior (facial expressions, for example), tone of voice, and the literal meaning of the spoken word. Prof. Mehrabian quantified this tendency: words, tone of voice, and body language respectively…

PRECRASTINATION Precrastination is the tendency to hurry to get things done as soon as possible, even at the expense of extra effort. We all have a friend or a colleague or might one the reader who is a professional precrastinator , or a hyper diligent person who will complete the task…

The word has been out there for a long time, Self-doubts are silent killers, This article is quite generic and applicable to people from all walks of life, we all have experienced a situation where we have majored in minor things and engulfed us in self-doubt, even for the trivial…

Have you ever been in a situation wherein your interview is going too well and you are checking all the boxes which the employer wants, and you are about to touch down and make that final victory statement that will make your employer go AWWW! Just before that happens employer does…

In the fast pacing 21st century that we are living in, we are constantly bombarded with several works and projects with tight deadlines and requests that our customers give us today that are to be delivered yesterday. The challenging part is we are measure on our ability to handle tight…

Are you part of a team or a group? This question has been rattling around & has been discussed on several forums, generally when you join an organization you are assigned a team, either to lead or to be part of it. Being part of a team doesn’t mean that…

Every morning when you get up from bed and thought of going to work makes you frustrated and uninspired, however, you still lift your spirits and drag your body to work, because as much as you would like to quit the job but simply can’t afford it as you have…

Its Impossible to find a single individual in the service industry who has not faced an angry/difficult/unhappy customer, Managing a difficult customer is something that required specific skills and art. Handling Unhappy, angry, or difficult customers are the most challenging times of your life, although it is often for a short…